1. Who we are
Hi there — we’re IBEX Sports Pty Ltd (ABN 90 632 983 218) We’re based in Melbourne, Victoria, and we’re proud to supply martial arts uniforms, gear, and custom embroidery/printing to customers in Australia and around the world.
- Address: PO Box 165, Fawkner VIC 3060, Australia
- Email: sales@ibexsports.com.au
- Phone: 0480 125 313
We take your privacy seriously — that means being open about what we collect, why we collect it, and how you can stay in control.
2. The information we collect
Depending on how you shop or interact with us, we may collect:
When you buy or book a service:
- Your name, billing & shipping address, email, and phone number
- Your order details and any special requests (e.g., embroidery & printing designs)
- Payment information (processed securely by our payment partners — we don’t store card details)
When you use our website:
- Your IP address, browser/device type, and how you interact with our site
- Cookies and similar tech to help our store work, remember your cart, and show you relevant products
When you connect with us:
- Messages and emails you send us
- Info from social media interactions
- Feedback and reviews
3. Why we use your information
We use your info to:
- Process your orders and deliver them to you
- Personalise embroidery or printing orders
- Keep you updated about your order
- Answer your questions and provide support
- Send you news, offers, or updates you’ve signed up for
- Improve our website and marketing
- Meet our legal obligations (like tax and record-keeping)
- Prevent fraud and keep our store secure
4. Marketing and your choices
We follow the Spam Act 2003, so we’ll only send marketing if:
- You’ve said “yes please” (or it’s otherwise allowed by law)
- We clearly say who’s contacting you
- We give you a simple way to opt out every time
You can unsubscribe anytime by clicking the link in our emails or replying STOP to SMS.
5. Cookies and tracking
We use cookies and similar tech to:
- Run our online store smoothly
- Understand what products people are interested in
- Show you relevant ads
For visitors in the EU/UK: we’ll ask for your permission before setting non-essential cookies — you’ll see our cookie banner when you visit.
You can control cookies via your browser settings at any time.
6. Who we share your info with
We don’t sell your data. We only share it with trusted partners who help us run our business, including:
- Shopify (our store platform — data may be processed in Canada, US, EU, Singapore)
- Payment gateways (Shopify Payments, PayPal, Afterpay, Klarna, etc.)
- Delivery companies:
- Australia Post
- Pack & Send
- Sendle
- CouriersPlease
- StarTrack
- Toll
- TNT
- DHL
- FedEx
- UPS
- Marketing tools (Google, Facebook/Instagram, TikTok, Pinterest)
- IT, analytics, and customer support providers
When we send info overseas (for example, to help deliver an international order), we make sure it’s protected under Australian privacy rules and, where needed, GDPR safeguards.
7. How long we keep your info
We only keep personal info for as long as we need it — for example:
- Tax records: at least 5 years (ATO rules)
- Customer service or warranty purposes
- Legal or dispute resolution needs
When we no longer need it, we securely delete or de-identify it.
8. Your rights
If you’re in Australia: you can ask to see or correct your personal information at any time.
If you’re in the EU or UK: you also have rights to delete your data, restrict or object to processing, get a copy in a portable format, and withdraw consent for marketing.
We aim to respond to all valid requests within 30 days.
9. How we protect your info
We use secure systems and procedures to protect your personal information from loss, misuse, or unauthorised access.
10. If something goes wrong
If there’s ever a serious data breach that could cause harm, we’ll let you know as soon as possible and report it to the Office of the Australian Information Commissioner (OAIC), in line with Australia’s Notifiable Data Breaches scheme.
11. Questions or complaints
Got a privacy concern? Here’s what to do:
1. Email us at sales@ibexsports.com.au or call 0480 125 313.
2. We’ll do our best to resolve it within 30 days.
3. If you’re still not happy, you can contact the OAIC:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Changes to this policy
Sometimes we update this policy to reflect changes in the law or our business. When we do, we’ll post the updated version on our website with the new date.
